Totem Replacement Warranty

Thank you for choosing our new and upcoming moss poles! We are dedicated to delivering exceptional poles, and your satisfaction is our top priority. To ensure that you have a seamless experience, we offer a comprehensive eighteen month replacement warranty.

Warranty Details:

If your Totem experiences any failure, we kindly ask you to provide us with a clear picture of the issue. This will not only help us understand the problem but also assist us in enhancing our design for future improvements. Your feedback is crucial in our commitment to excellence!

How to Submit a Warranty Claim:

1. Capture the Issue: Take a clear photo of the product showing the failure.
2. Provide Purchase Information: Include the following details in your email:
   1. Purchase Date: [Insert Date]
   2. Purchase Location: [Insert Store/Website/Show]
   3. Purchase Number or Receipt: [When Applicable]
   4. Shipping Address: [House/Business, street, City, State, Zip]
3. Send Your Claim: Email the photo and purchase information to our customer service team at support@grow.space

Replacement Assurance:

Once we receive your submission, our team will review it promptly. If the product is determined to be defective, we will ensure that a replacement is delivered to you at no additional cost. We are committed to making this process as smooth as possible for you.

Thank you for being a valued customer. We appreciate your support and look forward to providing you with an outstanding experience!